At OSH Qualifications Board, we believe in transparency and accountability. As
part of our commitment to maintaining high standards of operation and fostering a culture of
integrity, we have established a comprehensive set of policies that govern various aspects
of our business practices.
Should you have any questions or require further clarification on any of our policies,
please do not hesitate to reach out to our dedicated team. Your feedback and inquiries are
invaluable as we continuously strive to uphold the highest standards of ethics, compliance,
and excellence in all aspects of our operations.
Thank you for your interest in OSH Qualifications Board and for taking the time to
familiarize yourself with our policies.
OSH Qualifications Board UK is committed to maintaining the highest standards of quality in all our qualifications and assessments. Our rigorous quality assurance policies ensure that our certifications are a mark of excellence, reflecting the latest industry best practices.
We believe in providing equal opportunities for all individuals, irrespective of background or identity. OSH Qualifications Board UK is dedicated to promoting diversity and inclusivity in our processes and practices.
OSH Qualifications Board UK is committed to upholding the highest standards of
impartiality in all aspects of our operations. We recognize the critical
importance of impartiality in the assessment and certification of occupational
health and safety qualifications. Our commitment to impartiality is fundamental
to maintaining the integrity and credibility of the qualifications and
certifications we offer
Key Principles
At OSH Qualifications Board UK, we are committed to providing a
transparent and responsive process for handling complaints. We value feedback
from our stakeholders as an opportunity for continuous improvement and to ensure
the highest standards of service. This policy outlines our approach to
addressing and resolving complaints in a fair and timely manner.
How to Raise a Complaint:
Submission:
Complaints can be submitted in writing via email to
[complaints@oshqb.com] or by mail to our registered address.
Information Required:
When submitting a complaint, please provide your name, contact
details, a clear description of the issue, and any supporting documentation.
This information will help us understand and address your concerns effectively.
Complaint Handling Process
Acknowledgment: Upon receipt of a complaint, we will acknowledge it promptly,
usually within five working days, and provide you with a reference number for
future correspondence. Investigation: Our dedicated complaints team will conduct
a thorough and impartial investigation into the issues raised. We may request
additional information or clarification during this process. Resolution: We aim
to resolve complaints as quickly as possible. Our goal is to provide a fair and
reasonable resolution, and we will communicate our findings and any proposed
actions to you. Appeals: If you are dissatisfied with the outcome of the initial
complaint resolution, you have the right to appeal. Appeals should be submitted
within 14 days of receiving the resolution, outlining the reasons for the appeal
and any additional information.
Confidentiality
All complaints and related information will be treated with the utmost
confidentiality. Information will only be disclosed to individuals involved in
the complaint resolution process, and steps will be taken to protect the privacy
of all parties.
Continuous Improvement
OSH Qualifications Board UK is committed to learning from complaints to improve
our processes and services. Trends and patterns identified through the
complaint-handling process will be analyzed to implement proactive measures to
prevent reoccurrence.
Monitoring and Review
Our complaints policy is regularly reviewed to ensure its effectiveness and
relevance. Feedback received through the complaints process contributes to our
ongoing commitment to excellence and continuous improvement.
This policy is publicly available on our website and can be provided in
alternative formats upon request. We encourage open communication and appreciate
the opportunity to address and resolve concerns in a constructive manner.
At OSH Qualifications Board UK, we are committed to fostering an inclusive and diverse environment that respects the rights and dignity of every individual. Our Equality and Diversity Policy is a reflection of our dedication to promoting equality, diversity, and inclusion across all aspects of our operations.
Non-Discrimination: OSH Qualifications Board UK is committed to providing
equal
opportunities to all individuals, irrespective of age, disability, gender
identity, race, religion, sexual orientation, or any other characteristic
protected by law.
Inclusivity: We celebrate and value diversity in all its
forms. Our organization actively promotes an inclusive culture that encourages
the participation and contribution of individuals from diverse backgrounds.
Accessibility: We strive to ensure that our qualifications,
assessments, and
services are accessible to everyone. Reasonable adjustments will be made to
accommodate the needs of individuals with disabilities or specific requirements.
Fair Treatment: OSH Qualifications Board UK is dedicated to treating all
individuals fairly and with respect. Discrimination, harassment, or
victimization of any form will not be tolerated within our organization.
Training and Awareness:
We provide training to our staff to enhance awareness and understanding of
equality and diversity issues. This empowers our team to create an inclusive and
welcoming environment for all stakeholders.
Recruitment and Selection:
Our recruitment and selection processes are designed to be fair, transparent,
and free from bias. We encourage applications from individuals of all
backgrounds and actively seek to diversify our workforce.
Communication:
We communicate our commitment to equality and diversity internally and
externally. Our policies and practices are transparent, and we encourage open
dialogue to address concerns and promote a culture of respect.
Monitoring and Reporting:
OSH Qualifications Board UK regularly monitors the effectiveness of our equality
and diversity initiatives. We collect and analyze data to identify areas for
improvement and ensure that our policies align with best practices.
All staff members at OSH Qualifications Board UK have a responsibility to uphold
and promote the principles of equality and diversity. We encourage individuals
to report any concerns or instances of inequality, and we are committed to
investigating and addressing such matters promptly.
Review and Continuous Improvement:
Our Equality and Diversity Policy is regularly reviewed to ensure its
effectiveness and relevance. Feedback from stakeholders and ongoing assessment
of our practices contribute to our commitment to continuous improvement in
promoting equality, diversity, and inclusion.
This policy is publicly available on our website and is communicated to all
staff members, stakeholders, and relevant parties. OSH Qualifications Board UK
is dedicated to creating an environment where everyone feels valued, respected,
and able to reach their full potential.
OSH Qualifications Board UK is committed to maintaining the integrity, security, and fairness of our qualifications and assessments. Our Malpractice Policy outlines our approach to preventing, detecting, and addressing any instances of malpractice to safeguard the credibility and reputation of our organization.
Malpractice includes any deliberate or inadvertent action that compromises the integrity, validity, or security of our qualifications and assessments. This encompasses a range of behaviors, including but not limited to:
Presenting someone else’s work as one’s own without proper attribution.
Using unauthorized materials, communication, or assistance during assessments.
Taking an assessment on behalf of someone else or having someone take an assessment on behalf of the candidate.
Collaborating with others without authorization during assessments.
Unauthorized access to assessment materials, distribution of confidential information, or any other action that compromises the security of our processes.
OSH Qualifications Board UK provides education and awareness programs to candidates, assessors, and staff to ensure a clear understanding of the consequences of malpractice and the importance of upholding the highest standards of integrity.
We implement secure systems and procedures to protect assessment materials, prevent unauthorized access, and ensure the confidentiality of sensitive information.
All individuals involved in our assessments, including candidates, assessors, training partners and staff, are required to adhere to a code of conduct that prohibits malpractice.
OSH Qualifications Board UK employs robust monitoring and analysis processes to identify potential instances of malpractice. This includes the use of technology, data analysis, and scrutiny of assessment results.
We encourage individuals to report any suspicions or concerns regarding malpractice. Reports can be submitted anonymously, and confidentiality will be maintained throughout the investigation process.
OSH Qualifications Board UK conducts thorough and impartial investigations into reported cases of malpractice. This may involve gathering evidence, interviewing relevant parties, and assessing the severity of the alleged malpractice.
Individuals found guilty of malpractice may face a range of consequences, including disqualification from the assessment, revocation of qualifications, and, in serious cases, legal action.
Individuals have the right to appeal decisions related to allegations of malpractice. Appeals should be submitted within a specified timeframe, and the appeals process will be conducted impartially.
Our Malpractice Policy is regularly reviewed to ensure its effectiveness and
alignment with best practices. Feedback from stakeholders, monitoring data, and
ongoing assessment of our processes contribute to our commitment to continuous
improvement in preventing and addressing malpractice.
This policy is publicly available on our website and is communicated to all
relevant stakeholders. OSH Qualifications Board UK is dedicated to upholding the
highest standards of integrity and ensuring the fairness and validity of our
qualifications and assessments.
At OSH Qualifications Board UK, we understand that individuals may wish to appeal decisions related to assessments, malpractice allegations, or other matters. Our Appeals Procedure is designed to provide a fair and transparent process for handling appeals and ensuring that decisions are thoroughly reviewed.
Appeals must be submitted within 14 days of receiving the decision or outcome that is being appealed.
Appeals should be submitted in writing and include a clear statement of the grounds for the appeal, any supporting evidence, and the desired outcome.
Appeals can be submitted via email to [appeals@oshqb.com] or by mail to our registered address.
An Appeals Panel will be convened to review the appeal. The panel will consist of individuals who were not involved in the original decision.
Members of the Appeals Panel will be impartial and unbiased. They will have no vested interest in the outcome of the appeal.
Upon receipt of the appeal, OSH Qualifications Board UK will acknowledge it within five working days and provide a reference number for future correspondence.
The Appeals Panel will conduct a thorough and impartial investigation into the grounds of the appeal. This may involve reviewing relevant documentation, interviewing relevant parties, and seeking additional information if necessary.
The Appeals Panel will make a decision based on the merits of the appeal. The decision will be communicated in writing to the appellant, usually within 21 days of receiving the appeal.
The outcome of the appeal may result in upholding the original decision, overturning the decision, or modifying the decision in some way.
OSH Qualifications Board UK is committed to transparent communication throughout the appeals process. The appellant will be provided with written reasons for the decision, and any further steps or actions will be clearly outlined.
The decision of the Appeals Panel is final and binding. Further appeals may only be considered if there is new and significant evidence that was not available at the time of the original appeal.
All information related to the appeals process will be treated with the utmost
confidentiality. Information will only be disclosed to individuals involved in
the appeals process, and steps will be taken to protect the privacy of all
parties.
Review and Continuous Improvement
Our Appeals Procedure is regularly reviewed to ensure its effectiveness and
alignment with best practices. Feedback from the appeals process, monitoring
data, and ongoing assessment contribute to our commitment to continuous
improvement in handling appeals.
This procedure is publicly available on our website, and individuals are
encouraged to familiarize themselves with it before submitting an appeal. OSH
Qualifications Board UK is dedicated to ensuring a fair and transparent process
for individuals seeking to appeal decisions related to assessments or other
matters.
At OSH Qualifications Board UK, our certification process is designed to ensure the highest standards of competence and recognition in the field of occupational health and safety. Here is an overview of our comprehensive certification process:
Candidates begin by successfully completing the required OSH Qualifications Board UK qualification or assessment. Qualifications are designed to meet industry standards and are regularly reviewed and updated to reflect the latest best practices.
Candidates are required to submit relevant documentation, including proof of identity, qualification attainment, and any necessary supporting documents.
Our assessment team thoroughly reviews the candidate’s performance to ensure that it aligns with the specified criteria for the qualification.
A rigorous quality assurance process is conducted to verify the accuracy and consistency of assessment results. This process includes internal checks and external validation.
Based on the successful completion of the qualification and the satisfactory review of documentation, the certification decision is made. Candidates are informed of the outcome.
Upon approval, OSH Qualifications Board UK issues a recognized certification to the candidate. The certification reflects the specific qualification attained and is valid for a specified period.
In addition to physical certificates, OSH Qualifications Board UK provides candidates with digital credentials that can be easily shared and verified online. This enhances the accessibility and credibility of the certification.
OSH Qualifications Board UK encourages certified individuals to engage in continuous professional development. This may include participating in relevant training, workshops, and staying informed about industry advancements.
Certifications are typically valid for a specified period, after which individuals may be required to undergo a renewal process. This ensures that certified individuals stay updated with the latest industry standards.
In the event of a dispute or disagreement with the certification decision, candidates have the right to appeal. The Appeals Procedure, outlined separately, provides a fair and transparent process for addressing such concerns.
OSH Qualifications Board UK has a robust Complaints Policy in place to address any concerns or grievances related to the certification process. This policy ensures that complaints are handled promptly and fairly.
The certification process is subject to regular review to ensure its
effectiveness, fairness, and alignment with industry standards. Feedback from
candidates, assessors, and other stakeholders contributes to continuous
improvement.
Our certification process reflects our commitment to maintaining the highest
standards of excellence in occupational health and safety. OSH Qualifications
Board UK is dedicated to recognizing and promoting the achievements of
individuals who contribute to creating safe and healthy work environments.
At OSH Qualifications Board UK, we are committed to ensuring equal opportunities for all candidates, including those with specific needs or circumstances. Our Reasonable Adjustments and Special Considerations Policy outlines our approach to providing support and accommodations to ensure a fair and accessible assessment process.
Reasonable adjustments are modifications or accommodations made to assessment processes to ensure that candidates with disabilities or specific needs can demonstrate their knowledge, skills, and abilities on an equal basis with other candidates.
Candidates requesting reasonable adjustments must submit a request along with relevant documentation outlining the nature of their needs and the adjustments required. Requests should be submitted in advance of the assessment, allowing sufficient time for assessment and decision-making.
Our dedicated team reviews each request individually, considering the nature of the candidate’s needs, the impact on assessment validity, and the feasibility of the requested adjustments.
Information regarding reasonable adjustments is treated with the utmost confidentiality. Only individuals directly involved in the assessment process are informed of the adjustments.
Special considerations may be granted to candidates who experience unforeseen and exceptional circumstances that may have affected their performance during the assessment.
Candidates must submit a request for special considerations within a specified timeframe after the assessment. Eligible circumstances may include illness, bereavement, or other serious and unavoidable situations that impacted the candidate’s performance.
Candidates are required to provide supporting documentation, such as medical certificates or other relevant evidence, to substantiate their request for special considerations.
Special considerations requests are reviewed with sensitivity and impartiality. The impact of the circumstances on the candidate’s performance is carefully assessed.
Candidates will be promptly notified of the outcome of their requests for reasonable adjustments or special considerations. The communication will include details of any approved adjustments or considerations.
Candidates dissatisfied with the outcome of their request have the right to appeal. The Appeals Procedure outlines the process for appealing decisions related to reasonable adjustments and special considerations.
Our Reasonable Adjustments and Special Considerations Policy is subject to
regular review to ensure its effectiveness, alignment with legal requirements,
and responsiveness to the diverse needs of candidates. Feedback from candidates
and relevant stakeholders contributes to continuous improvement.
This policy is publicly available on our website, and candidates are encouraged
to familiarize themselves with its provisions. OSH Qualifications Board UK is
dedicated to fostering an inclusive assessment environment that accommodates the
diverse needs of all candidates.
At OSH Qualifications Board UK, we are committed to transparency, fairness, and accessibility in our pricing practices. Our Fair Pricing Policy outlines the principles and practices that guide our approach to setting prices for our qualifications, assessments, and related services.
OSH Qualifications Board UK is committed to providing clear and transparent information about our pricing structure. Pricing details, including fees for qualifications, assessments, and additional services, are readily available to all stakeholders.
We strive to establish pricing that is fair and equitable, taking into consideration the value of our qualifications and assessments while ensuring accessibility for a diverse range of individuals and organizations.
OSH Qualifications Board UK recognizes the importance of affordability in promoting access to education and professional development. We aim to set prices that strike a balance between maintaining quality standards and making our services accessible to a broad audience.
Our pricing is benchmarked against industry standards and comparable qualifications to ensure competitiveness while maintaining the highest standards of quality and integrity.
OSH Qualifications Board UK may offer discounts or promotions from time to time to make our services more accessible. Any discounts or promotions will be communicated clearly, and eligibility criteria will be transparent.
We offer a variety of payment options to accommodate the diverse needs of our stakeholders. This includes online payment methods and other arrangements to facilitate ease of payment.
Our pricing policy undergoes regular review to ensure its continued alignment with our principles and industry standards.
We welcome feedback from stakeholders regarding our pricing practices. Feedback is considered in the review process, and adjustments may be made as needed.
OSH Qualifications Board UK periodically assesses the accessibility of our pricing to ensure that it does not create barriers to entry for individuals or organizations seeking our qualifications and assessments.
Changes to pricing, if any, will be communicated well in advance to provide stakeholders with sufficient notice. Communication regarding pricing is clear, concise, and accessible.
Pricing information, including any changes, is readily available on our website,
promotional materials, and communication channels to ensure that stakeholders
can easily access the information they need.
OSH Qualifications Board UK is dedicated to maintaining a fair and transparent
pricing policy that aligns with our commitment to excellence, accessibility, and
inclusivity in occupational health and safety education and certification.
Explore our range of qualifications designed to meet the diverse needs of professionals and organizations in the field of occupational health and safety. From entry-level certifications to advanced qualifications, OSH Qualifications Board UK offers a pathway for continuous learning and growth.
At OSH Qualifications Board UK, we are dedicated to maintaining the highest
standards of occupational health and safety (OHS) for our employees, learners,
and all stakeholders. This policy reflects our commitment to creating a safe and
healthy working environment and aligning our practices with legal requirements
and industry best practices.
Commitment to Health and Safety:
OSH Qualifications Board UK is committed to providing a safe and healthy
workplace for all employees, learners, and visitors. We recognize that the
well-being of our community is essential for the success of our organization.
We will comply with all relevant occupational health and safety laws, regulations, and standards applicable to our operations. Our commitment includes regular reviews to ensure ongoing compliance with evolving legal requirements.
We will conduct regular hazard identification and risk assessments to identify potential workplace hazards. This includes assessing risks associated with our physical facilities, work processes, and the delivery of qualifications.
Where hazards are identified, we will implement appropriate control measures to minimize or eliminate the associated risks. This may include changes to processes, the introduction of safety measures, and the provision of training and information.
OSH Qualifications Board UK encourages the active participation of employees and learners in health and safety initiatives. We believe that collaboration and open communication contribute to a safer working environment.
We will maintain effective emergency preparedness and response procedures. This includes regular training for employees and learners, ensuring they are familiar with evacuation routes, emergency contacts, and first aid procedures.
OSH Qualifications Board UK is committed to continuous improvement in our health and safety performance. We will regularly review and update our policies, procedures, and practices to reflect advancements in health and safety standards and address emerging risks.
We will maintain open and transparent communication regarding health and safety matters. Employees, learners, and other stakeholders will be informed about relevant health and safety information, policies, and procedures.
OSH Qualifications Board UK recognizes the importance of promoting employee and learner wellness and well-being. We will provide support services, resources, and programs to enhance physical and mental health.
This policy will be reviewed annually to ensure its ongoing relevance and
effectiveness. The review will consider changes in the organization, industry
standards, and feedback from employees, learners, and relevant stakeholders.
By adhering to this Occupational Health and Safety Policy, OSH Qualifications
Board UK aims to foster a culture of safety, responsibility, and continuous
improvement. All employees, learners, and stakeholders are expected to support
and uphold this commitment to occupational health and safety.
CEO
OSH Qualifications Board UK
November 09, 2023
The OSH Qualifications Board UK is committed to upholding academic integrity and maintaining high standards of ethical conduct. This plagiarism policy outlines the expectations regarding originality in all assessments and submissions associated with our qualifications. Definition of Plagiarism: Plagiarism is the act of presenting someone else’s work, ideas, or intellectual property as one’s own without proper attribution. This includes, but is not limited to, copying and pasting from sources, paraphrasing without proper citation, and submitting work produced by others.
Types of Plagiarism:
Plagiarism can manifest in various forms, including:
The OSH Qualifications Board UK is committed to fostering a culture of
transparency, accountability, and ethical behavior. This whistleblowing policy
provides a framework for individuals to report concerns related to any
unethical, illegal, or improper activities within the organization.
Scope:
This policy applies to all employees, contractors, candidates, and stakeholders
associated with the OSH Qualifications Board UK. It covers concerns related to
malpractice, fraud, corruption, health and safety violations and any other
conduct that may compromise the integrity of our qualifications and services.
Reporting Mechanisms:
Individuals are encouraged to report concerns through the following mechanisms:
Directly to their line manager or supervisor.
To a designated whistleblowing officer.
Protection of Whistleblowers:
The OSH Qualifications Board UK is committed to protecting whistleblowers from
retaliation. Whistleblowers who report concerns in good faith will not face
adverse consequences, including but not limited to, dismissal, demotion,
harassment, or any other form of victimization.
Confidentiality:
All reports of concerns will be treated confidentially to the extent permitted
by law. Information will only be disclosed on a need-to-know basis for the
purpose of investigation and resolution.
Investigation Process:
Upon receiving a report, the OSH Qualifications Board UK will conduct a fair and
impartial investigation. This may involve interviews with relevant parties, a
review of documents, and collaboration with external parties if necessary.
Reporting Outcomes:
The results of the investigation will be communicated to the whistleblower
within a reasonable timeframe, taking into account the complexity of the issue.
Appropriate action will be taken based on the findings, and, where possible,
corrective measures will be implemented.
Anonymous Reporting:
The OSH Qualifications Board UK recognizes the importance of allowing
individuals to report concerns anonymously. Anonymous reports will be treated
with the same level of seriousness as non-anonymous reports.
False Reporting:
The OSH Qualifications Board UK prohibits the making of intentionally false or
malicious reports. Individuals found to have made false reports may face
disciplinary action.
Non-Retaliation:
Retaliation against individuals who report concerns in good faith is strictly
prohibited. Any act of retaliation will be treated as a serious offense and may
result in disciplinary action, including dismissal.
Review and Update:
This whistleblowing policy will be regularly reviewed and updated to ensure its
ongoing effectiveness and compliance with relevant laws and regulations.
Contact Information:
Whistleblowers may contact the designated whistleblowing officer at
confidentialenquiries@oshqb.com
By engaging with our organization, individuals acknowledge and agree to adhere
to this whistleblowing policy. The OSH Qualifications Board UK is dedicated to
creating an environment where ethical concerns can be raised without fear of
reprisal, contributing to the overall integrity of our qualifications and
services.
The OSH Qualifications Board UK is dedicated to fostering collaborative
partnerships that enhance the quality, accessibility, and relevance of
Occupational Safety and Health (OSH) qualifications. This policy outlines the
principles and guidelines governing partnerships with educational institutions,
training providers, employers, and other stakeholders.
Objectives:
The objectives of forming partnerships with external entities are to: