Exceptional Customer Service

Customer Service Policy for OSH Qualifications Board UK


The OSH Qualifications Board UK is committed to providing exceptional customer service to all individuals and organizations seeking information, assistance, or services related to Occupational Safety and Health (OSH) qualifications. This policy outlines our commitment to professionalism, responsiveness, and quality service delivery.

Customer Focus:

Our primary focus is on meeting the needs and expectations of our customers, including candidates, training providers, employers, and other stakeholders in the field of OSH qualifications. We aim to create positive and lasting relationships built on trust and mutual respect.


We are dedicated to ensuring that our services are accessible to all. This includes providing clear and easily understandable information, accommodating diverse needs, and promoting inclusivity in our communication and service delivery.

Information Transparency:

We are committed to providing accurate and up-to-date information about our qualifications, assessment processes, fees, and any other relevant details. Clear communication channels will be maintained to address inquiries promptly.


We strive to respond promptly to customer inquiries, whether they are received through emails, phone calls, or in-person visits. Our aim is to acknowledge receipt of inquiries within specified time and provide a substantive response within specified time.

Professional Conduct:

Our staff is trained to conduct themselves professionally, treating all customers with courtesy and respect. We are committed to maintaining a positive and helpful demeanor, whether communicating in writing, over the phone, or in person.

Conflict Resolution:

In the event of a dispute or concern, we are dedicated to resolving issues in a fair and timely manner. Customers are encouraged to express their concerns through our established feedback channels, and we commit to investigating and addressing complaints promptly.


We respect the privacy of our customers and handle their information with the utmost confidentiality. Personal and sensitive data will be protected in accordance with relevant data protection laws and regulations.

Continuous Improvement:

We are committed to continuously improving our customer service processes. Feedback from customers will be actively sought and used to identify areas for enhancement, ensuring that our services remain relevant and effective.

Communication Channels:

Customers can reach us through various channels, including email, phone at and in-person appointments at our office. Additionally, information is available on our official website.